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Terms and Conditions

GENERAL TERMS AND CONDITIONS

1.1 The terms of use shall apply to the legal relations and obligations arising from the sale of goods to the private Customers of sisbaltics.eu (hereinafter the Customer) and between sisbaltics.eu web store (Shop) and it’s owner SFC Holding OÜ (hereinafter the Shop). The rights granted in these terms and conditions do not extend to corporate Customers, i.e. business entities.
1.2. The Shop reserves the right to unilaterally amend these terms and conditions at any time without notice.
1.3 If the Customer has submitted the order before the change of conditions enter into force, then the Customer will be subject to the conditions applicable at the time of placing the order.
1.4 In addition to these conditions, legal relations arising from the purchase of products from sisbaltics.eu are governed by the laws of Republic of Estonia.
1.5 When paying for a product from the Web Store, the Customer confirms that they are familiar agree with the Terms of Use.

price list

2.1 The prices of products sold by sisbaltics.eu and shown on the homepage of the store are in euros and do not include shipping costs.
2.2 The cost of delivery of the goods depends on the type of delivery chosen by the Customer during the order process.
2.3 All prices shown in the shop include VAT.

2.4 Prices are valid from the time when the order was made until to the expiry of the due date for the completed order (7 days after the order was completed).
2.5 If the order has been submitted before changing the terms of sale or prices, the legal relations between the Customer and the Shop will be used from the time the order was made.
2.6 Unless otherwise stated in the campaign terms, campaign preferences and promotional codes are not applicable to products that already have a discount in the Shop.
2.7 If a promotional code has been issued to the Customer, it must be entered in the appropriate box when making the date. Promotional codes do not apply to the discounted products in the web. Promotional codes will not be added to the promotional products in the Shop.
2.8 If a gift card code has been issued to the Customer, it must be entered in the relevant box when ordering. Based on the gift code, the whole amount of the order (other than the postage) is deducted from the gift card. The part exceeding the amount of the gift card and the postage will be paid by the Customer.

checkout process

3.1 The Customer adds the desired items to the basket. Adding a Product to the Product does not obligate the Customer to check out yet. You can review the contents of the cart by clicking the “Shopping Cart” link. There the Customer can also change the number of items in their order. Products in the basket are also available to other Customers before confirming the order, checking out and paying for the goods.
3.2 In order to complete the order, the Buyer will go to the shopping cart, where the selected products and information about the transport will be displayed. The order completion page must be filled in the required fields and select the appropriate delivery method.
3.3 If the Customer has confirmed the order, the Shop will issue the Buyer with the amount of invoice and payment details to the e-mail address provided by the Customer when submitting the order. The invoice issued to the Buyer by the Shop is also considered as confirmation of receipt of the order. The payment solutions provided by the Payment Center are used to make the payment, and the Shop will not be liable for any delays or problems arising from payments.
Unpaid orders will be canceled after 7 days from the order form.
3.5 All products may not be available in stock at all times. If any item is not in stock and it is not possible to fill out an order, the Shop will contact the Customer within two days at the latest to change the order.
3.6. Orders sent in to the Shop are reviewed and completed at the end of the working day. Orders sent in on weekends and public holidays will be reviewed on the following business day.

deliveries

4.1 The Sales Agreement (hereinafter the Contract) enters into force when the full amount of the order has been received into the Shop’s bank account.
4.2 After the Agreement enters into force, the products are delivered to the address indicated by the Customer during the checkout process. If the Customer’s order is in the Shop’s warehouse store, it will be executed according to the order of delivery indicated on the order.
4.3 The customer can order the goods at the Omniva’s or Smart Post’s mail vending machine. In order to complete the order, you will need to select the appropriate Omniva’s or Smart Post’s mail vending machine from the list to receive the goods. The goods will be shipped to a customer’s machine as a rule within 2 working days after payment of the order, but not later than within 7 business days. If the Customer has not accepted and taken the parcel out from the machine within 7 days of receipt of the parcel, it will be returned to the Shop. If the pack is returned to the Shop, the Customer must reimburse the postage cost again to receive the package.
4.4. The Shop is not responsible for the delivery of the goods if the goods have been handed over to the postal company in due time to deliver it to the Customer’s authorized place if it is due to circumstances that the Shop could not influence or foresee.
4.5 The shop and the postal company are not responsible for delay of delivery of the products and misunderstandings if the delay or misunderstanding is caused by the inaccuracy or inaccuracy of the data submitted by the Customer during the checkout process of the order.
4.6 The store cannot recall orders after the goods have been shipped.

returns

5.1 The customer has the right to return or exchange purchased goods within 14 days from the date of receipt of the goods.
5.2 In the event of non-compliance or deficiencies of the Product, the Customer has the right to demand replacement of the defective product or can withdraw from the Sales Contract and return the Goods at the expense of the Store.
5.3 The Shop is not responsible for the defects of the Product caused by the Customer or the defects that result from the non-routine storage or use of the Product.
5.4 Products to be returned must be unused and unopened in original packaging.
5.5 Returns must be submitted by e-mail to support@sisbaltic.eu. The withdrawal application must contain the order number, the Customer’s bank account number, the Customer’s contact details and the reason for the return of the goods.
5.6 Cash for returned goods is reimbursed to the Customer when the goods have returned to the Shop and checked, but not later than within 30 days. The cost of returning the goods is borne by the Customer. The store will bear the cost of returning the goods if the goods delivered were different from the order.
5.7 If the disputes arising from the Agreement cannot be resolved by negotiations between the parties, both the Customer and the Affiliate will have the right to appeal to the Consumer Protection Board or the court for the protection of their rights.

FORCE MAJEURE

6.1. The Shop is not responsible for any loss or damage caused to the Customer in the event that the loss or delivery of the goods is due to circumstances that the Store could not influence or foresee.

protection of personal data

7.1. The Shop uses personal data provided by the Client to complete the Client’s purchase order and to send the newsletter. The customer has the right to withdraw from the recipient list of the newsletter – this will not affect the process of the orders.
7.2 Personal data will be treated as confidential and will not be disclosed to third parties.
7.3 The customer’s personal information necessary for the transportation of the goods to the customer shall be forwarded to the postal agent.

In case of questions, please send an e-mail to support@sisbaltics.eu.

Please note that in case of a dispute, the Estonian terms and conditions prevail and English is just used for information purposes.

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